Over the last few days, our morning huddles have been non-existant. We are short staffed. I have been in many meetings that seem to last beyond their allotted time, and more pressing questions about testing patients for influenza have taken up our time to work on our Lean projects.
I share this because I am assuming that many other healthcare organizations are dealing with the same thing. This does not mean that we are not doing our job. Part of our job is to prioritize and to address what is most important to patient care. This week it just happens to be in the middle of a growing epidemic of influenza.
What I have noticed, however, is that we are working together better as a team. We are communicating with each other in a positive way, using active listening techniques, forgiving each other when a policy decision changes based on new information and supporting each other in the hectic environment. Even though our individual Lean projects may be temporarily on hold, we are still making a positive difference for our organization, and that feels good.